Return Policy

Framed-Arts.com will happily refund your money or offer you a replacement for all improperly filled orders and packages received damaged or defective. In fact, we are proud to offer our no hassle, customer friendly return policy. Take a digital picture of the damaged or defective item and the damaged packaging and  call us at   1-866-683-0711 or email us at support@framed-arts.com. Have your order number and shipping ID handy when you call, give a description of the damage, and we will take it from there. We will immediately send out a replacement order or refund your money. You will not be required to repackage and return the damaged item.

For prints, framed prints and dry mounted prints we offer a 30 day money back return policy. If for any reason you are not completely satisfied with your purchase, you may return your print within 30 days and receive a free replacement or a full refund. Shipping charges are not refundable. Return the product in the original packaging and include your name, address, order number and tracking number. Indicate whether you would like a replacement or a refund. We strongly recommend you return the item via a shipping method that provides tracking. Framed-Arts.com is not responsible for lost or damaged items in the return shipping. The 30 day return policy does not apply to professional organizations.

Unless your canvas, framed canvas or framed giclee print order is improperly filled, damaged or defective, we cannot offer you a refund for these custom, one-of-a-kind items.