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Help | Frequently Asked Questions
Art, Prints, Galleries
1.) What kind of art does Framed-Arts.com sell?
2.) Will the framed art I receive look exactly as it does on Framed-Art.Com's website?
3.) Does Framed-Arts.com offer original art?
4.) How do I hang my custom framed art?
5.) How do I clean acrylic glazing? Can I use a glass cleaner?
6.) Can I purchase a printed catalog?
7.) If I’m having trouble finding the print I want, will you help me?
8.) If I can’t read the caption on your print, what do I do?
9.) What if my print is discontinued after I purchase it?
10.) How do I know if an item is in stock? How long will my item take to ship?
11.) What if I have questions about my order, using the custom framing software, how to find a specific print, or the availability of prints, canvas transfers and giclees?
Ordering
1.) What if encounter a problem submitting my order? What if I mistakenly placed a duplicate order?
2.) Can I cancel an order after it has been submitted?
3.) What payment options are accepted by Framed-Arts.com?
4.) How does Framed-Arts.com protect my personal and financial information?
5.) Does Framed-Arts.com offer volume discounts?
Canvas Art
1.) What is a canvas transfer? How is a canvas transfer made?
2.) How long does it take for a canvas transfer to be shipped?
3.) Can any print be canvas transferred?
4.) Can a canvas transfer be returned for credit or exchange?
5.) Does Framed-Arts.com provide UV protection for canvas transfers?
6) What is a stretched canvas?
7) Does Framed-Arts.com custom frame canvas transfers?
8.) Does canvas transfer artwork require any special care?
9.) How will Framed-Arts.com ship my canvas transferred artwork?
Shipping
1.) How will Framed-Arts.com ship my package?
2.) What are the shipping rates? Can I get express shipping?
3.) If my order includes several items, will they all ship at one time?
4.) Can my items be shipped to a P.O. Box?
5.) Will Framed-Arts.com ship to an address other than my billing address?
6.) Does Framed-Arts.com insure my packages?
7.) Can I track my orders once they have shipped?
8.) How long will it take for my packages to arrive?
Use of Personal Information
1.) How does Framed-Arts.com protect my personal information?
2.) How do I remove my credit card information from my account?
3.) What if I forgot my account number and password?
4.) Can I use ‘my account’ to track my order?
How is Framed-Arts.com Different?
1.) Does Framed-Arts.com offer any advantages over my local custom framed art shop?
2.) Does Framed-Arts.com offer double and triple matting options?
3.) Does Framed-Arts.com offer special mat designs?
4.) What quality mats does Framed-Arts.com offer?
5.) What type of glass (glazing) does Framed-Arts.com offer?
6.) Does Framed-Arts.com offer just a frame, just a mat, or just a frame, mat and glazing package?
7.) Which products offered by Framed-Arts.com are able to be framed?
8.) Can Framed-Arts.com assist me with my online custom framing?
Photos to Framed Art
1.) How do I upload my digital images to Framed-Arts.com?
2.) What surface is “Photos to Framed Art” presented on?
3.) What image format does Framed-Arts.com accept for ‘Photos to Framed Art?”
4.) I don’t know if my digital image is the proper resolution for “Photos to Framed Art.” Will Framed-Arts.com help me with this?
5.) Does Framed-Arts.com remove red eye before processing my “Photo to Framed Art?”
6.) Can I send Framed-Arts.com a physical photo for “Photos to Framed Art?”
7.) What sizes are available for “Photos to Framed Art?”
1.) What kind of art does Framed-Arts.com sell?
Framed-Arts.com is a family owned custom framed art shop offering a wide selection of prints, posters, giclees and canvas transfers of our prints and your personal photos. We offer advanced search capabilities guiding you through a broad range of choices from Impressionist and Pop Art to sports and movie posters, from Picasso and Warhol to the up and coming, with styles from modern to traditional. Framed-Arts.com has assembled their extensive galleries from nearly 100 art and print publishers, and all 200, 000 choices are available for framing when you take advantage of our simple and intuitive online custom framing software. A wide selection of frames, mats, mat designs and glass invites nearly infinite possibilities for the art enthusiast. Enjoy your design experience.
2.) Will the framed art I receive look exactly as it does on Framed-Art.com’s website?
Differences in computer monitors may represent colors, and the contrast of colors, slightly different from the actual framed print you receive. If you are not completely satisfied with your framed art, we offer 100% satisfaction guarantee. You may return the framed art within 30 days to receive a refund. Refunds for industry professionals are limited to damaged items in shipping, and improperly filled orders.
3.) Does Framed-Arts.com offer original art?
No. Currently, Framed-Arts.com does not offer original art.
4.) How do I hang my custom framed art?
Framed-Arts.com supplies all the hanging hardware you will need to hang your custom framed art.
5.) How do I clean acrylic glazing? Can I use a glass cleaner?
We recommend you do not use a glass cleaner to clean your acrylic glazing. Use a cloth dampened with a solution of mild soap and warm water. Gently wipe the surface followed by rinsing with a water dampened cloth. To prevent damage to the print and decorative mats, do not allow water to get between the frame and the acrylic glazing.
6.) Can I purchase a printed catalog?
No, we do not offer printed catalogs for our customers.
7.) If I’m having trouble finding the print I want, will you help me?
Yes. If you need assistance finding the print you want, call 1-800-xxx-xxx and we will assist you in locating it. If your print is not available, we will help you search for an alternate choice.
8.) If I can’t read the caption on your print, what do I do?
Our gallery database does not include the captions printed on the artwork. Due to the size limits of computer monitors and the resolution of the gallery thunmbnails, we recognize some captions are not easily read. Contact us at 1-866-683-0711 or support@framed-arts.com and we will contact the publisher to determine the caption you are interested in.
9.) What if my print is discontinued after I purchase it?
Occasionally a publisher discontinues a print before we are able to remove the print from our galleries. If you purchase a discontinued print, Framed-Arts.com will notify you via email. We will help you make an alternate choice or refund your money.
10.) How do I know if an item is in stock? How long will my item take to ship?
Each print will have notification of product availability in the gallery and the shopping cart. If a print is in stock, the notification will read “Usually ships within xx time.” Framed items will read “Usually ships within xx time.” While restocking an item, prints will read “Usually ships in xx time.” Framed items will read “Usually ship in xx time.” Occasionally (approximately 1-2% of orders) a publisher will notify Framed-Arts.com a print is out of stock after the customer places an order for it. We will notify the customer the print is temporarily out of stock and estimate when the order will be filled. Of course, the customer will have the option of making an alternate choice or cancelling the order.
11.) What if I have questions about my order, using the custom framing software, how to find a specific print, or the availability of prints, canvas transfers and giclees?
Call Framed-Arts.com at 1-866-683-0711 or email us at support@framed-arts.com
1.) What if encounter a problem submitting my order? What if I mistakenly placed a duplicate order?
If you are unsure your order has been submitted properly, call us at 1-866-683-0711 , or via email at support@framed-arts.com and we will be happy to help you.
2.) Can I cancel an order after it has been submitted?
Yes. Call us at 1-866-683-0711 or contact us via email at support@framed-arts.com with you order number and we will assist you.
3.) What payment options are accepted by Framed-Arts.com?
We accept Visa, Master Card, American Express and Discover.
4.) How does Framed-Arts.com protect my personal and financial information?
Using a credit card at Framed-Arts.com is as safe as making a purchase with your local merchant. Your information is entered into our bank’s secure merchant process. The information is encrypted and passed to the merchant gateway for verification. Once your purchase is complete, Framed-Arts.com does not store your credit card information for security purposes. Our financial institution employs the most up to date encryption and authentication technology to protect your financial and personal information.
5.) Does Framed-Arts.com offer volume discounts?
Yes. If you order 5 or more framed pieces, we offer free shipping. For professional and corporate discounts please call us at 1-866-683-0711 or email at support@framed-arts.com for more information.
1.) What is a canvas transfer? How is a canvas transfer made?
The transfer process is done by hand, one print at a time. The work begins with lifting the original inks from the print paper with a time consuming series of chemical treatments, water baths and drying which forms a thin film capturing the artwork. The ink and a thin layer of the original paper is separated and applied to a specially coated canvas uniquely designed to accommodate the transfer process. Upon drying, the newly transferred print is treated with a UV protective coating to preserve the brightness and color contrasts of the original for many years. The result is a stunning work on canvas requiring only an occasional dusting or damp cloth to maintain its beauty.
2.) How long does it take for a canvas transfer to be shipped?
Canvas transfers usually leave our frame shop within two weeks of the date ordered. Regular prints are prepared and framed off the shelf. Canvas transferred prints require extra time to ship because the process to produce them is time and effort intensive. Shipping time from our shop depends on your location and the requested shipping method. Canvas transfers are shipped UPS ground service unless otherwise requested.
3.) Can any print be canvas transferred?
While most of our prints may be transferred to canvas, certain artists and/or publishers do not allow their prints to be transferred. When previewing a gallery, if the canvas transfer option is not offered for a particular print, restrictions have been applied.
4.) Can a canvas transfer be returned for credit or exchange?
Canvas transfers are all special orders, and cannot be returned unless they arrive damaged or defective. Framed-Arts.com requires notification of damaged, defective or improperly filled orders within 10 days. We will be happy to provide a refund for damaged, defective and improperly filled orders.
5.) Does Framed-Arts.com provide UV protection for canvas transfers?
All canvas transfers from Framed-Art.com have a protective UV coating. Although your artwork is protected with a UV resistant coating, hanging your artwork in direct sunlight is not recommended.
6) What is a stretched canvas?
A stretched canvas is a canvas artwork stretched over a wooden framework, a “stretcher bar”. The wooden framework provides the rigid support necessary for framing or hanging your artwork. When an artist is painting on canvas, they are painting on stretched canvas.
7) Does Framed-Arts.com custom frame canvas transfers?
Yes. Museum wrap canvas transfers can be framed with our simple and intuitive online framing software. Gallery wrap canvas transfers are designed to be hung as is, without need for framing.
8.) Does canvas transfer artwork require any special care?
Framed-Arts.com finishes all canvas transfers with a very durable UV protecting laminate. Although your artwork will have UV protection, artwork should not be subjected to direct sunlight. Occasional cleaning with a cloth dampened with soap and warm water is all that is needed to preserve your artwork for many years.
9.) How will Framed-Arts.com ship my canvas transferred artwork?
All canvas transfers are shipped as via UPS ground. You have the option of choosing express shipping.
1.) How will Framed-Arts.com ship my package?
All our packages are shipped in containers specifically designed for the item it contains. Prints and posters are shipped in a cardboard tube. Framed items are secured to a custom sized insert and placed in a cardboard container. The custom insert holds the framed artwork in the center of the cardboard container, preventing damage to the edges and corners of your framed artwork. Gallery wrap canvas transfers are secured in bubble wrap and placed in a cardboard container. Framed-Arts.com ships via UPS.
2.) What are the shipping rates? Can I get express shipping?
UPS shipping rates are determined by size, weight and shipping time. Due to the customized nature of Framed-Arts.com’s products, we ship packages with greatly varying sizes and weights, thus greatly varying shipping costs. During the checkout process, you will see the shipping cost as part of the checkout itemization. You will have the option to choose UPS Ground, 2nd Day and Overnight shipping during the checkout process.
3.) If my order includes several items, will they all ship at one time?
If you have ordered several items and they are available for shipping at different times, we will hold delivery until every item is available to ship. We do this to reduce your shipping costs. If you would like immediately available items to ship separately, call us at 1-866-683-0711 or email at support@framed-arts.com to arrange separate shipping.
4.) Can my items be shipped to a P.O. Box?
The size limit for a P.O. Box is 11”x14”. Nearly all our products exceed this size limit. Therefore, we limit our shipping to a street address.
5.) Will Framed-Arts.com ship to an address other than my billing address?
Yes. During checkout will you be given the option to ship to an address other than your billing address.
6.) Does Framed-Arts.com insure my packages?
Yes, at no cost to you. If your package is damaged during shipping, we are proud to offer our no hassle, customer friendly return policy. Take a digital picture of the damaged item and the damaged packaging and call us at 1-866-683-0711 or email us at support@framed-arts.com. Have your order number and tracking number handy when you call, and we will take it from there. We will immediately send out a replacement order or refund your money. You will not be required to repackage and return the damaged item.
7.) Can I track my orders once they have shipped?
Yes. Upon shipping of your items, you will have a tracking number sent to you via email. You can use this tracking number to monitor the progress of your shipped items.
8.) How long will it take for my packages to arrive?
UPS Ground ships in 3-7 days once your package has left our shop, depending on the shipping option you have chosen and the distance shipped. Prints leave our shop within 3 days of ordering. Framed packages, Photos to Framed Art and dry mounted prints leave our shop within 7 days of ordering. Canvas transfer items leave our shop within 10 days of ordering. Packages are shipped and delivered Monday through Friday. Shipping times do not include weekends. Upon shipping of your items, you will have a tracking number sent to you via email. You can use this tracking number to monitor the progress of your shipped items. If you have further questions, call us at 1-866-683-0711 or email us at support@framed-arts.com.
1.) How does Framed-Arts.com protect my personal information?
Framed-Arts.com does not share your information with any other company. Your personal information is used internally to process and ship your order. We may also use your information to inform you of specials and promotions you may be interested in. We don’t have any ‘partners’ or ‘affiliates’ we share information with, so you won’t be receiving solicitations from companies you’ve never heard of, or done business with.
2.) How do I remove my credit card information from my account?
Framed-Arts.com does not store your credit card information in “My Account.” In fact, Framed-Arts.com never takes possession of your credit card information. Our banking institution and customer information verification service will process your credit card and delete the information after the appropriate funds have been transferred.
3.) What if I forgot my account number and password?
The customer can retrieve account and password information from Framed-Arts.com
4.) Can I use ‘my account’ to track my order?
Upon shipping of your items, you will have a tracking number sent to you via email. You can use this tracking number to monitor the progress of your shipped items.
How is Framed-Arts.com Different?
1.) Does Framed-Arts.com offer any advantages over my local custom framed art shop?
YES, Framed-Arts.com IS a custom framed art shop located in Groton, CT. In addition to offering all the advantages of an experienced custom framed shop, our ability to purchase supplies in bulk allows us to pass significant savings on to our online clients. You are treated to a large selection of frames, mats, mat designs and glazing with our simple and intuitive framing software. The seemingly infinite choice of framed art mirrors the experience of visiting your local custom frame shop.
2.) Does Framed-Arts.com offer double and triple matting options?
Yes. Our simple and intuitive framing software will walk you through several matting options including multiple mats.
3.) Does Framed-Arts.com offer special mat designs?
Yes! Framed-Arts.com is proud to be the only online custom framing company to offer ‘decorative’ mat corners. Our competitors offer only simple, right angle mat corners. Framed-Arts.com employs a computerized mat cutter to give you a choice of specially designed artistic corners to enhance your framed artwork. Our simple and intuitive framing software will walk you through the several advanced mat cutting options.
4.) What quality mats does Framed-Arts.com offer?
Framed-Arts.com offers only acid free Crescent Mats. Acid free Crescent Mats are widely recognized as an industry standard for quality. Although acid free mats are more expensive than simple paper mats, we do not charge extra for this quality. Our competitors charge extra for acid free mats.
5.) What type of glass (glazing) does Framed-Arts.com offer?
Framed-Arts.com offers clear picture framing glass and reflection control picture framing glass.
6.) Does Framed-Arts.com offer just a frame, just a mat, or just a frame, mat and glazing package?
Yes. Framed-Arts.com is proud to offer our customers the flexibility to order individual framing components to frame their own prints and works of art. Our competitors do not offer the art enthusiast this flexible ordering option. Our simple and intuitive framing software will walk you through our flexible frame component design and ordering.
7.) Which products offered by Framed-Arts.com are able to be framed?
Prints, giclees, and museum wrap canvas transfers are available to be framed. Dry mount prints and gallery wrap canvas transfers are designed to be hung without the need for framing. Due to shipping limitations, any gallery choice that exceeds 32”x 40” cannot be framed.
8.) Can Framed-Arts.com assist me with my online custom framing?
We would be happy to assist you with your online custom framing. Call us at 1-866-683-0711 or email us at support@framed-arts.com.
1.) How do I upload my digital images to Framed-Arts.com?
Framed-Arts.com directs you to the “Photos to Framed Art” page where you will click on the “Browse…” button. Find the folder where your photo is stored and double click on the image file name you would like to transform into framed art. Click on the ‘Upload” button to begin moving a copy of your photo to Framed-Arts.com. Depending on the size of the photo, and the speed at which you internet connection operates, this may take a few minutes. When the uploading is complete, you will see your photo on the screen.
2.) What surface is “Photos to Framed Art” presented on?
Your photo will be printed on premium quality photo paper. This print is dry mounted to a rigid backing board, then custom framed to your design specifications.
3.) What image format does Framed-Arts.com accept for ‘Photos to Framed Art?”
Framed-Arts.com accepts only .jpg image format.
4.) I don’t know if my digital image is the proper resolution for “Photos to Framed Art.” Will Framed-Arts.com help me with this?
Yes. When your photo is uploaded to Framed-Arts.com, we read the file size and resolution. If your photo is not of sufficient quality, we will inform you the level of resolution is not appropriate for “Photos to Framed Art.” Your photo may be appropriate for smaller size canvas transfers, and not larger transfers. Framed-Arts.com will recommend an appropriate size for your “Photos to Framed Art”.
To determine if your photo is the proper quality for “Photos to Framed Art” using a PC, right click on the image, select Properties, and the size of the image will be displayed. If your image is 4.0 megapixels (2160 x 1800 pixels) or greater, your photo is of excellent quality for “Photos to Framed Art”. If your photo is between 1.0 and 4.0 megapixels (1260 x 990 pixels to 1800 x 1440 pixels), we will recommend an appropriate size range for your “Photos to Framed Art”. If your photo is below 0.60 megapixels (900 x 720 pixels), we will recommend against using this image for “Photos to Framed Art.”
For Mac OSX, hold the control key and click on the image. Select “Get Info”, and there you can view the size of the image.
5.) Does Framed-Arts.com remove red eye before processing my “Photo to Framed Art?”
Framed-Arts.com does not remove red eye before processing. Please remove the red eye before uploading your photo to Framed-Arts.com.
6.) Can I send Framed-Arts.com a physical photo for “Photos to Framed Art?”
Framed-Arts.com accepts only digital photos in .jpg format for the “Photos to Framed Art” process. You can convert your physical photo to digital .jpg format by scanning your photo on a flat bed scanner at 400 dpi resolution or higher. Save your scanned photo in RGB mode while using JPEG format at the highest resolution and the lowest compression. If you do not own a scanner, your local copy center will scan your photo for you.
7.) What sizes are available for “Photos to Framed Art?”
Framed-Arts.com offers four sizes with “Photos to Framed Art”;
Image Size Minimum Recommended Resolution
8”x 10” 0.65 Megapixels (900 x 720 pixels)
11”x 14” 1.20 Megapixels (1260 x 990 pixels)
16”x 20” 2.60 Megapixels (1800 x 1440 pixels)
20”x 24” 3.90 Megapixels (2160 x 1800 pixels)